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Gary C Wood

Professor of Learning & Development
National Teaching Fellow
SFHEA | PhD
Higher Education Learning, Teaching & Assessment


Last week, I shared some guidance for students facing take-home or online open book exams, focused on how to revise and prepare effectively. In today’s post, I offer you some advice for the day of your assessment itself, with seven tips to help you do your best.

1. Eat something!

Your normal routine when you’re working at home might not be to eat breakfast, or to have meals at different times than you would during a day working on campus. But your exam is going to require you to think hard, and that uses more energy than many physical activities. Making sure you’ve had something nutritious to eat will help you maintain concentration without feeling tired as you’re working.

2. Trust yourself

You won’t have time in the assessment to look everything up, and to learn about topics that you have not revised. That’s why I recommended making sure you have a good overview of the material, have thought about the connections within the material, and have prepared a prompt sheet with key equations and details.

In the exam itself, resist the temptation to start checking your notes as soon as you see the questions. Instead, trust what you’ve learnt, as if you were in an invigilated exam and didn’t have your notes, and map out your answer using that knowledge. Use your notes only to check facts or details that you really can’t remember. If you do need to consult your notes, use the indexing you’ve created (see last week’s post), and pull out what you need, then focus on writing your answer. Don’t keep going back to your notes to look things up – it’ll interrupt the flow of you writing a well-structured answer.

If you find that there’s a question that you really don’t know how to answer, leave it to the end, and come back to it. Do all of the other questions, and then you can use any remaining time to revisit the question you couldn’t answer, and consult your notes and books.

3. Don’t turn the exam into coursework

If you’re sitting a take-home paper with a submission window of, say, 24 hours, you are not expected to spend all of the time working on your answers. Your tutor may indicate how long they expect the paper to take you, but as a guide, it’s unlikely to be much longer than your originally scheduled invigilated exam. So, don’t spend a lot longer and end up turning your exam into coursework. Bear two things in mind to help with this.

First, your tutors are expecting you to submit exam answers, not polished pieces of coursework. You need to present your ideas clearly, using the right content and with logical structure. But spending hours redrafting the text so it says the same things more eloquently, or finessing presentation, will not lead to higher marks.

Second, you are not expected to undertake literature research in the exam. You are being tested on what you’ve learnt during the course, not on what additional learning you can cram into the assessment period. Doing loads of additional reading may decrease the clarity of your answer, as you squeeze more in, and bury the key points from the core learning material that your tutor is looking for. Stick with what you know, and use that competently to demonstrate your learning. Good marks will follow this, not masses of extra detail.

4. Beware of plagiarism

You’ve probably had the seriousness of plagiarism drilled into you, and know how to avoid it in coursework. But under the pressure of a timed exam where you have your notes, books and even the Internet as reference material, it can be easy to commit accidental plagiarism. Take special care of copying and pasting material, or reading and then using material in your own work. If you copy and paste or paraphrase text, use a different colour type, so that you remember to reference it properly before you submit.

5. Create your own exam conditions

One of the benefits of doing your assessments in a traditional exam hall is that distractions are minimised. Give yourself the best chance in the assessments you are completing at home by establishing conditions that will allow you to be highly focused.

Turn off your phone, and close any social media applications and your email on your computer. If you think you’ll struggle to avoid accessing these whilst you are doing the exam, you might benefit from downloading an app that will block them – see this website for some suggestions and reviews.

Also think about distractions at home. Tell other people in your household that you are doing an assessment, let them know when, and ask them not to disturb you. Consider making a polite notice for your door to remind your family or housemates – putting up the notice can also be a good cue to yourself that you are entering exam mode, and need to focus.

6. Submit on time

It probably sounds obvious, but it’s important to make sure you submit your work on time. So, don’t leave it too late in your allotted time to start scanning or capturing your work, saving your file, and uploading it, to ensure that you don’t go over time.

7. Think about the social aspect

Exams under any circumstances can be stressful. On campus, you’d probably manage this by meeting up with friends afterwards, so that you can reassure each other by discovering that you all found particular questions difficult, and by comparing what you wrote for different answers. Don’t underestimate the importance of doing this, and of maintaining a social connection, even though you’ll be isolated from your friends as you sit the exams.

Plan ahead, and think about when you might check in with each other afterwards. Schedule this in advance, so that you know you won’t be disrupting each other trying to work, and then meet online to debrief and decompress as you usually would face to face.

And finally…

Although the style of assessment you are facing during the COVID-19 pandemic is probably different from usual, remember that it remains simply an opportunity for you to demonstrate your learning. Keep calm, and read the questions carefully. Once you think you understand what to do, read the question again to check that’s what it’s asking for. And then do your best – that’s all you can ask of yourself. You can do this, and by the time you come out the other side, you’ll have a great example of your resilience and ability to cope under pressure with short deadlines for your next interview! Good luck!
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The ongoing COVID-19 pandemic has caused an unprecedented amount of disruption in universities. In engineering education, we are rising to the challenges posed by a lack of face-to-face content, closing of laboratory and manufacturing spaces, and the need for unsupervised assessment. In responding to these challenges, we have had to critically review the purpose of many parts of our curriculum, and been prompted to adopt approaches to teaching and learning that may in fact be more effective than what they’ve replaced. We’ve also reconsidered whether constraints that were previously considered immovable can actually be moved.

In this webinar series, hosted by the Pioneering Programmes and Practice in Engineering Education Advance HE Connect network, we invite colleagues and students to come together to consider what we are learning about our courses and learning environments, and what changes we are making now that can and should be continued into the future, even after we all return to our buildings. Our conversations will begin with a case study or provocation, before opening up for discussion and contribution from participants. If you have been doing some great work in these areas you’d like to share, let us know and we will do our best to include you. Bring your sandwich, and join us online – Tuesday lunchtimes, 12.00-13.00 BST. We look forward to seeing you there, and will be using the hashtag #EngEdFuture on social media.

To sign up, use this form and we’ll send you all you need.

1. What are we learning about assessment?

19 May 2020, 12.00-13.00 BST 
Beverley Gibbs (University of Sheffield) and Kay Hack (AdvanceHE)

One of the most immediate and critical changes educators have faced in the last 2 months is a disruption to a major reliance on invigilated in-person exams and oral presentations. In this session, we will consider whether new assessment formats could represent better measures of students’ capabilities as engineers and what we might do to retain this value in the longer-term.

Sign up here!

2. How do we protect engineering students' collaboration skills when learning moves online?

26 May 2020, 12.00-13.00 BST
Steve Cayzer (University of Bath) and Mike Sutcliffe (TEDI-London)

Our community of engineering students can be thought of at different levels spanning teamwork within the course to the cohort to which students all belong. In this session, we will ask how fit-for-purpose our learning environments are in supporting students to communicate, connect and collaborate in organic and productive ways. What are our perceptions of how students are currently engaging with one another, and what can we learn from this as we develop our learning experiences?

Sign up here!

3. How do we think about labs in an online context?

2 June 2020, 12.00-13.00 BST
Andrew Garrard (University of Sheffield)

Practical work is integral to the discipline of engineering, and the pandemic disruption has posed particular challenges here. Many of us have been working to find ways around the absence of practical work. In this session, we will think in detail about the learning outcomes that practical work achieves as a way of breaking down the problem of replicating labs online. 

Sign up here!

4. What does moving online mean for employability?

9 June 2020, 12.00-13.00 BST
Gary Wood (University of Sheffield), Aiden Findlay (Student, University of Sheffield), and Tahira Resalat (Graduate, University of Sheffield)

Both within and outside the curriculum, students acquire a range of experience and skills that enable them to make decisions about their future and enhance their CV. Extra-curricular activity is particularly crucial in helping students to secure work after graduation. But many of these activities, such as internships, placements and student societies, have proven highly susceptible to pandemic disruption. In this session, we reflect on the longer-term impact on employability, and ask what action we can and should take to compensate.

Sign up here!

5. How do we partner with students in learning design from a distance?

16 June 2020, 12.00-13.00 BST
Trevor Collins (Open University)

We advocate for engaging with students as partners in curriculum design, although it is the least researched and least well-used dimension of student engagement. In this session we will explore the various reasons why continuing to engage students as contributors to learning design should be continued, especially in times of severe disruption. We will explore online engagement formats from other sectors to ask what potential they offer us in forming and maintaining high quality partnerships with our students.

Sign up here!

6. Lasting impact from crisis innovation: community reflections

23 June 2020, 12.00-13.00 BST 
Beverley Gibbs & Gary Wood (University of Sheffield)

Many colleagues who are engineering educators will have changed their practices in smaller and bigger ways this year. In this session, we invite contributions from those that have discovered a lasting change that they plan to maintain going forwards. We invite 100 word proposals for cases or examples you would like to share for 5 minutes. These will later be collated and published in a collection of 500 word case studies.

Sign up here!
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As COVID-19 has made traditional invigilated exams in exam halls impossible, they have given way to online alternatives, commonly including take-home or open-book exams. If you are a student, you may be anxious about this change, and if you’re a member of staff supporting students, you may wonder how best to help your students prepare. In this post, I’ll offer some pointers and guidance.

Different kinds of online assessments, with different kinds of questions

There are two main types of online exams you may face: take-home papers or open-book exams. Both of these are papers which you will access online, complete, and then submit your work by a specific deadline. The key difference is that take-home papers typically have a window of time from release until the submission deadline, often 24-48 hours, so that you can choose when complete the paper and submit your work. In contrast, open-book exams will have a more defined period, perhaps two hours plus some time to upload your answers.

For both types of assessment, you will have access to your notes, textbooks and even the Internet whilst you are preparing your submission. This means you can expect different kinds of questions. Traditional invigilated exams test recall and memorisation, whilst take-home or open-book exams involve evaluation, analysis, synthesis of information, critical thinking, interpretation, and application. In other words, they test not just what you know about your subject, but what you can do with it.

Preparing for the assessment

Getting ready to do your best in these new assessment formats still requires preparation. You’ll still want to create a timetable for revision, and commit to revisiting and sharpening your learning. But the kinds of activities you do in that time will be different. Here are five things to consider, as you get ready for the test.

1. Know what you’ll face

Is it a take-home paper, or a shorter open-book exam? When is it released, and how long do you have to complete it? Check how long the paper is expected to take – it’s an exam, not coursework, and so if you have 24 hours to submit it, you will not be expected to spend most of those hours working on it. It’s likely to be 2-3 hours’ work, but if your tutor hasn’t made this clear, ask him or her to clarify. 

2. Get a good overview

Make sure you have a good working knowledge, in your head, of the material that the exam will cover. Look back over your notes, lecture slides, and textbook and identify the themes. Be able to talk about key concepts and how they relate to each other. You could capture this thinking as a mind-map, a spider-diagram, a bulleted list with sub-bullets, even a series of doodles and sketches. Annotate your map with the location of relevant material, (e.g. ‘Week 7’, ‘Part 2’, ‘Chapter 6’, etc.)

This preparation is important to enable you to locate questions you face in the exam within the material you’ve covered, and to know quickly, from memory, which part(s) of the course you need to draw on to answer each question you find on the paper. For questions that require you to look over the whole course, this overview will help with structuring your answer and with justifying it, if required. 

As you build this overview, and indeed throughout your revision, resist the temptation to do lots of additional independent reading. Stick with what you’ve covered throughout your studies, and aim to be able to work with that material – which is what you’ll be tested on – not to expand it.

3. Don’t rely on reference material

In the exam, reference material is there as a reference – to check quick facts, equations, etc. – not to learn about a topic you have not really studied before, such as how a formula works, what a theory describes, or relationships between ideas. Exams are not coursework, and marks will not come from demonstrating lots of independent literature research and new approaches. Instead, you need to show that you can use what you’ve covered in the module, and think about and around it for yourself. 

So don’t plan to bring an entire library to the test, but instead prepare the reference material you’ll use carefully. 

If you are using a textbook, or your lecture notes, put them together in a folder, and use labelled sticky notes to bookmark the different sections and topics, linking these to your mind-map. This will enable you to quickly access details you may need when you are working on your assessment. 

Draw out the key facts you’re likely to need into your own notes. Got an exam that will require equations and formulae? Key dates? Quotations? Lots of specific terminology? Capture these things onto a single page or two, to make a quick reference for yourself.

4. Practise, and keep your work

Because of the rapid switch to different exam formats, past papers are unlikely to be available, but look out for an exemplar paper or sample questions your tutor may release – and ask for these if they are not readily available. 

To supplement available examples, think about where there’s scope to do things with the knowledge you are revising, that may include, for example: interpreting, applying, modifying, analysing, discriminating between concepts, critiquing, making choices, constructing, creating, designing, reconstructing, synthesising, arguing, appraising, comparing, justifying and interpreting. Practise doing these things. You could work with your course-mates to quickly build up a bank of sample tasks, but share only the questions, and have a go at answering them yourself.

You never know if one of the questions you’ve practised, or something similar, will come up on the actual assessment. So, save all of the answers you write down when practising, and file and categorise them exactly as you have your other notes, so you’ve got them to hand.

5. Prepare your environment and test your technology

As the assessment gets closer, think about where you’ll work to complete it. Choose somewhere quiet, and make sure other people in your household know not to disturb you – a polite sign for your door might be helpful. Ideally, find a workspace with a table and chair, good lighting, and an appropriate temperature.

Think also about what you’ll need in your workspace – your computer, a good Internet connection, stationery, some drinking water, your reference materials, and a clock (ideally not your phone, to minimise distractions). Aim to have everything you’ll need to hand, so you can focus on your work, and not be interrupted by having to move away from your workstation.

Finally, think about what technical tasks the exam might require. Have you got the right software installed on your computer? If you will need to scan handwritten or hand-drawn work, do you know how to work your scanner? And if you don’t have a scanner, have you got a suitable app on your phone to photograph your work? You might like to check out Microsoft Office Lens, which is available for Android, iOS and Windows (a quick guide is available here).

Good luck!

I hope that you find these suggestions useful, and reassuring, as you are preparing to sit your assessments this year. Remember that although the style is different, the aim – your proving and demonstrating the learning that you’ve done – remains the same. And in many ways, the type of questions you’ll face this year, and the open style of assessment, are more realistic of the type of applications of your learning you’ll face when you’re in a professional environment after graduation. You won’t ever have done past papers to help you prepare for a specific day at work: you have to be adaptable, and able to draw on your learning to solve problems, using your initiative. This is your opportunity to practise doing that, and to recognise and draw out these skills for your CV and applications.

Look out for my next post, on Monday, 18 March, in which I’ll share more tips for the day of your take-home or open-book assessment itself.

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At the best of times, one of the challenges of being a student is managing time: juggling classes, staying on top of independent work and assessments, whilst fitting in extra-curricular and social activities and a personal life is not easy. In the days of COVID-19, it’s harder than ever, as normal daily routines and structured timetables are disrupted, and we adapt to working from home. If you’re a student, this post aims to help you take responsibility for managing your time and workload in a way you might never before have needed to do entirely independently.

You may be feeling more stressed about learning, and especially your assessment, as you are forced to adapt to new ways of working. Stress comes from your sense of not being in control: the more in control you are of what you need to do, and the greater you perceive your ability to do it, the less stressed you are likely to feel. But how do you stay in control when there’s so much uncertainty, and your normal study timetable has gone?

There are broadly two aspects of managing time: deciding what you need to do, and then using scheduling techniques, and tracking your progress, to make sure you get those things done. Let’s look at those two things in turn.

Identifying activities and tasks

Much of what you need to do academically will be determined for you through your modules and their assessments. But other things – like your family, friends, hobbies and interests, exercise and taking care of yourself – will be important to you too, and for the sake of your wellbeing, you need to keep fitting them in, even when studying gets really busy.

Start by thinking about all the different things that need your time and attention in the next few weeks, and write a list. Keep things at the broad level of activities to start with, not specific tasks. For example, don’t list individual assignments, but do list modules you need to work on, clubs, societies, hobbies and interests that you want to find time for, family commitments and relationships that need your attention, and so on.

Once you’ve got a list of activities, pause and look at it. What will you prioritise? Your studies? Your family and relationships? Yourself and your wellbeing? This probably feels like a difficult choice. And it is, because all of these things are important to you. All too often, the period leading up to exams tips the balance in favour of work: studying becomes a priority, and students end up working very long hours. This is never an ideal strategy, and finding a balance that allows us to commit to all areas of our lives is crucial.

Here’s how you can work towards finding that balance. Look back at your list of activities, and for each one, list the key tasks that need to be completed. For example, for a module, tasks might include completing a series of lectures, working through tutorial sheets or online activities, producing and submitting an assignment, preparing for an exam, etc. For family and friends commitments, it might be having video calls, meeting for online quizzes and social activities, etc.  Where these tasks have specific deadlines for completion, or a frequency with which you want to do them, note those down, too.

Your completed list tells you what you need to do, and, where appropriate, the deadlines for completion. It might look a bit overwhelming, but the next step is to build a schedule, so that you can see how it’s all going to fit in and get done.

Scheduling your tasks

To get started, download the weekly planner template linked at the bottom of this post; we’re going to use it to structure your time. You might have tried similar things before and found that they don’t work for you. Bear with me, if so, and I’ll tell you shortly why it doesn’t have to be perfect, and how you can adapt and build your skills with using it.

Take the timetable template, and block in some time to work on each of your modules. Where you are receiving teaching online, classes may have specific times, or at least be released at specific times in the week, so use that as a guide. Think also about how much time you’d have spent in class if you were still learning on campus, and aim to have at least that much time for each module. Around those core learning hours, put in some more time, in a different colour, for independent work – time you can use to review lecture slides, prepare for seminars, etc. Next, think about your non-academic activities: clubs, societies, family, looking after yourself, etc, and use other colours to put in some time for those. Crucially, though, don’t fill up all the time, keep some buffer slots – you’ll see why, shortly.

At this point, you’ve got a generic weekly timetable. Save it, or make a copy of it. This is the basis of weekly planning, and for each week ahead, you can create a more specific version to capture where you’ll work on specific assignments, fit in other ‘one-off’ commitments you may have, etc, by re-purposing your independent learning hours, or, occasionally, in deadline-heavy periods, reducing – but not entirely eliminating – your social activities.

If you’re the kind of person who likes to plan ahead, you might want to create a copy of the plan for each week through to the end of semester, mark your deadlines onto them, and then map out when you’ll complete work for your assignments down to specific detail, like when you’ll do literature searching, reading, write a literature review, collect data and conduct analysis, etc. If that level of planning feels difficult, you could tackle it week by week, and make a version of the planner at the start of each week. If you take the latter approach, it’s worth writing a list now of the key things you’ll need to complete in each week, so that you can check there’s enough time ahead to fit everything in. Either way, the aim is for you to see that what’s ahead is achievable by the deadlines, and to feel in control of all the demands on your time.

Changing your working habits is hard

You might by now be thinking that this is all well and good, but that you’ll find it hard to stick to the plan. You might even be thinking that, because you’ve found it hard to stick to plans in the past, there’s no point even trying this approach. Well, here’s the thing: however great a planner anyone is, nobody is perfect, because we’re human, and life sometimes gets in the way. Sometimes things take longer than we anticipated. Sometimes, we wake up unproductive, and don’t get as much done as we wanted to. Sometimes, we get distracted by other things.

Remember those buffer slots we left in the schedule? They are there because you’re not – and don’t have to be – perfect. If you find that you don’t do something scheduled in for a particular time, or you do it but don’t finish it in the amount of time you allowed, just write it into the buffer slot, and come back to it at that time. And, if you get to a buffer slot and are on top of everything, celebrate by having a little extra time for yourself. Go and do something you enjoy: it’ll make you feel even more motivated and reinforce your commitment to your schedule.

Talking of things you enjoy – remember that you scheduled some of those things in too. When you’ve got a lot on, it’s easy to feel overwhelmed and not to take breaks to do fun things, for fear that you are compromising your studies. By scheduling things as I’ve outlined here, when you get to a break, you can feel confident that you’ve done enough if you’ve completed everything in your schedule up to that point. And you know there’s enough time ahead to finish everything else, because you scheduled it. So you can relax and take a break, knowing that you’re on top of things and without feeling guilty that you’re not working.

Tracking your progress 

Finally, did you notice that on the timetable template, there’s a narrow strip across the bottom of every hour of every day? This is to help you track your progress – both with the tasks, but also with adapting to managing your time independently. As each hour passes, colour this strip in, using a traffic light system: green means you did what you planned; orange means you partially did it, but maybe you started late, or didn’t get as much done as you planned; and red means you didn’t do it at all.

At the end of the week, look at the colours. It won’t all be green, and that’s OK; you’re human, not a robot. Count how many blocks each of green, orange and red there are, and write the counts down at the bottom of the page. Now, as you move into the next week, aim to do better than you did this week: increasing the greens, and reducing the ambers and reds. Over time, you’ll find that you get better, as you learn the self-discipline required to follow the schedule, and if you’re getting better, you know your system is working, even if it’s not perfect because you’re not 100% green.

Finally, don’t throw the schedules away once the week ends. After a few weeks, look back over them and see if any patterns are emerging. Are your 9am, slots always red, because you’re not really a morning person? Are your 1pm slots always amber, because you didn’t allow enough time for lunch, or find it difficult to focus straight afterwards? Perhaps your 3-6pm slots are almost always green? Consider what this tells you about your working styles. What are your most and least productive times of the day? The slots where you don’t have much energy, and the slots where you are super-productive? Use what you see to help you restructure the weeks ahead, so that you put the work that demands the most effort into the times when you’re most able to focus. Turn the flexibility of managing your own time into a positive, by working at the times when you are most productive.

Good luck!

I hope you’ve found this post helpful and that it’s given you some techniques to try out. As with all professional skills, you will probably find that not everything I’ve suggested works well for you straight off. So don’t be afraid to adapt it to make it helpful in your context. How you use the tools, and even which tools you use, isn’t important, as long as you can manage your workload to be successful in reaching your goals. Let me know in the comments below if you make changes to my suggestions, or if you find specific ideas effective – it may help others reading this post, too.

Good luck with completing the semester and with keeping some balance in your life at this challenging time. Remember, you are not alone and can always talk to your module or personal tutors if you need some help. Be kind to yourself, and aim to get better at managing your time, not to be perfect.

Downloads

University Timetable template (PDF)
University Timetable template (Microsoft Word)
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COVID-19 is having a major impact on higher education. After an initial response focused on supporting students’ wellbeing and shifting teaching online, many educators are now turning their attention to assessment. Perhaps the most challenging assessment to transition into a digital format is the traditional, invigilated exam. 

One solution is to substitute the traditional exam with a take-home exam paper. Take-home exams are assessments closely related to traditional exams, but with an important difference in that the question paper is released to students at a scheduled time, and students choose when to work on it before they submit their answers after a fixed period of time – often 24 hours. 

Working without supervision or invigilation means that students can consult course materials, textbooks, their notes, and the Internet as they answer. Maintaining rigour, reliability and validity therefore means that we cannot simply take our prepared exam papers, designed to be sat under invigilated exam conditions, and release them online. We need to rethink the type of questions we ask, and the way we present them to students.

At the University of Sheffield, Dr Beverley Gibbs and I have prepared a short paper with our Faculty of Engineering colleagues, in which we have shared some considerations and suggestions for colleagues on how to adapt a planned formal exam into a take-home paper. We share below a version of this work, for the benefit of the wider community. Although our context is engineering, this guidance has wide applicability, and we hope it will be of use to educators across all disciplines where traditional invigilated exams are used.

Please feel free to download, adapt and use this paper in your own contexts. In return, please tell us in the comments below if you find this useful or have questions, and do share your own ideas and suggestions with us.

Download

Wood, G.C. & Gibbs, B. (2020). COVID-19 Crisis: Transitioning from traditional invigilated exams to ‘take-home’ exam papers. Sheffield: University of Sheffield.
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COVID-19 has caused major disruption across UK higher education this week, with many universities, including my own, suspending face-to-face teaching indefinitely. This has triggered much work across the sector to find ways to move efficiently and effectively to online delivery. It’s meant assessing the impact on student projects of facilities and resources like laboratories and workshops becoming unavailable. And it’s meant a shift in thinking about assessment to reconsider robust and reliable ways of measuring students’ progress when traditional exam halls will not be available.

Most importantly, it’s also meant working hard to support our students through great uncertainty; uncertainty where we, ourselves, do not have all the answers right now. Final year of any programme of study can be stressful enough, without the unexpected and truly unprecedented disruption a pandemic causes, when you’re counting on your results to transition into a graduate role that you’ve accepted. And for students studying with us from overseas, thousands of miles away from home, anxieties are, understandably, heightened.

However difficult finding new assessment methods, or quickly getting up to speed with online delivery is for us as educators, supporting students through the uncertainty has to be a priority, and that means finding ways to communicate with them that go beyond blanket emails. We need ways to check in and make sure they are okay, and to give them opportunities to ask questions and seek whatever clarification we can provide. This requires a shift to online channels.

My approach to achieving effective support quickly has been to keep it simple: to stick with technology we already had, but finding new ways to use it. There may well be better technical solutions out there, but a time of crisis is not a time to test them. Less polished but workable solutions, using systems that are already part of our operation, and with which everyone has at least some familiarity, can be deployed more quickly and allow us to get on with the job.

And so, today, I shared with colleagues two approaches to using Google’s GSuite technologies to support students: one to transition to online personal tutorials, with individuals or groups; and another to run online drop-in sessions and open office hours – a digital version of having an open classroom, with an invitation to students to call in with questions, concerns, or to get feedback on their work. I’ve received positive feedback from several colleagues who were able to get up and running quickly, and reported success – some saying that they wouldn’t have thought to use these technologies.

So, in the community spirit of helping each other through a difficult time, I’m sharing below approaches I’ve taken, including the documentation for staff. They use Google’s GSuite technologies, because that’s the platform we use across our University. If you use Google, are an educator transitioning to online technologies at this time, or otherwise find these approaches useful, please feel free to take, adapt, and use these documents, and to share them with your colleagues.

Holding online meetings

Lots of technologies exist for video calls, but many of them require you to share usernames, add/accept contact requests, or, in a group call context, for one person to initiate the call and bring everyone else into it. Most platforms also require that you install software or a plugin on your computer.

Google Calendar provides the option to add conferencing to meeting invitations. Sending a calendar invitation to students with conferencing enabled means that either the individual you are meeting with, or all the students for a group meeting, each receive an email invitation. The meeting also appears in each students’ calendar. To join the meeting, they simply click a link, and the call opens in a browser, using Google Hangouts. No additional software is required, you don’t have to exchange usernames, and you can have up to 24 students on the call simultaneously. It works across all desktop platforms, and on mobile devices. On desktop platforms, it also supports screen sharing, so you can present slides or files to your students, or have them share their work with you.

Download my guide for educators, and instructions for students.

Holding online drop-in sessions

Online meetings are straightforward, because they are planned: you know who is coming, and at what time. But what about an open office hour or a drop-in session, which has an open invitation, and for which students would usually just turn up at your office or a classroom, and know you’ll be there to help them?

What’s necessary is a queuing system, so that students can request your attention, and then wait until it’s their turn to talk to you. Google Hangouts doesn’t provide a fancy technical solution for this need, so this is where my strategy of keeping it simple is most evident. Ask the students to send an email during the drop-in session, simply with “Drop-in” in the subject line. These appear in your inbox in the order students sent them, and so allow your inbox to build the queue. And because Google Hangouts is integrated into Gmail, you can easily video call them in the order that the emails arrive.

Download instructions on how to set things up and manage the session, and a guide for students.


Having used these approaches myself today, I’ve been able to talk with my students through video calls, allowing students to ask questions, and, I hope, to feel supported. I even found that some students who can be quiet in face-to-face meetings engaged more comfortably through a video call. Interesting learning from day one, and I’m intrigued to see what else I’ll discover through these new approaches. Let me know what you discover, or how you are able to adapt and use these approaches, in the comments below.
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Ask a group of undergraduate students about their experiences of teamwork, and most – if not all – of the responses you hear will be negative: ‘Person X was a freeloader’, ‘Person Y is lazy’, ‘I’m aiming for a First, but everyone else is happy with a 2.1’ – just some of the common complaints. And feedback from teaching staff can be equally unfavourable, with colleagues often reporting that they spend too long dealing with issues in groups, and less time than they would like focused on supporting students with the disciplinary content of their group project. In short, student teamwork can be painful for both educators and learners.

But here’s the thing. Teamwork too often becomes a negative experience because we work on an assumption that students will learn teamworking skills simply by working in a team. We expect experiential learning to take place, but fail to scaffold it sufficiently – either because of a focus on the goal and disciplinary content, or because of a lack of awareness of how best to support team development.

This situation leads to a typical pattern in the life-cycle of student teams. First, the project is set, new teams are formed, and there is a general level of excitement; students see possibilities and imagine what they will achieve. This part of the process is usually well-supported, because it frequently happens in class, with some planning time after introduction of the project brief. Next, individuals’ interests, commitment and motivations become clearer, and frustrations emerge as students decide that some members of the group are less committed than others, or have different grade aspirations. Perhaps there’s one member of the team that never shows up, and everyone decides, on the basis of lack of being present alone, that he or she is lazy. Students may attempt to resolve these frustrations by appealing to teaching staff for help, but more often than not, students who see themselves as committed and hard-working resign themselves to this situation being normal for teamwork; some team members then contribute more than their share, working hard even if complaining to each other, in order to get the task done to the standard they have determined is acceptable. Students accept that this is the way of things; that their success may result in inflated and undeserved success for others, but that is the price to be paid for their personal positive outcome. That said, if peer marking opportunities are available, they will attempt to seek fairer outcomes by downgrading peers judged not to have contributed equally, with peer marking therefore representing a measure of effort, not quality of contributions.

Little wonder, then, that students report that they do not like working in teams, and suggest that they prefer individual assignments. In the terms of Tuckman’s widely-cited model of team development (1965), problems arise in the storming and norming stages, which lead to hampered performance. Teams rarely become effective and fully functional, and so students’ view that teamworking is hard and not worth the effort are reinforced. And the bigger problem is that teamworking does not end on graduation: it is a crucial professional capability, essential for success in the workplace. Graduates need to be equipped to value and thrive through working in a team, where outputs and outcomes are stronger as a result of combining multiple ideas, perspectives and skillsets. 

Interestingly, students who have been on year in industry placements often perform much better in team scenarios when they return to studying. This is unsurprising, because of a crucial difference in their experience of teams in the workplace: they are working with other people who are experienced, more highly-skilled team members, who understand how to work professionally, how to work through different perspectives and ideas, build consensus, and avoid or navigate conflict. No-one teaches students how to work in teams in this workplace context, but they learn a lot. The environment, where learners are working alongside more experienced role models, with professional relationships, and an expectation of professional behaviour, is ripe for successful experiential learning.

Compare that context with our classrooms. We have students who are all equally inexperienced in teamworking, all similarly unskilled in navigating team dynamics and handling conflict, but we are expecting them to learn how to build a successful team. Without some external input, or more experienced team members, this learning is always going to be painful. It is experiential learning with no underpinning experience. It becomes a process of trial and error, of frustrating wrong turns, and ultimately, a distraction from achieving whatever project or output is required of the team. Outcomes are often lower grades for the output work, and little or no learning about how to manage working in a team effectively.

Student teamwork does not have to be this way, but the challenge for educators is to scaffold and support the learning journey of students – through approaches such as explicit training and support with teamworking; mentoring; or providing role models, especially where projects with students from different levels, and so varied experiences, are possible. It is time to shift the emphasis away from reactive fire-fighting in response to students protesting that members of their team are not performing, or complaints about grades being unfair. It is time to invest the time and energy that those things take into supporting students to have the capabilities to avoid the problems in the first place. Professional skills, outside a workplace context, need effective teaching and coaching. Without it, learning by doing can only ever be learning through frustration.

Look out for a future post sharing approaches to supporting students working in teams to build their teamworking skills.

References

Tuckman, B.W. (1965). Developmental Sequence in Small Groups. Psychological Bulletin. 63(6), 384–399.
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Professor Gary C Wood

Dr Gary C Wood

Professor Gary C Wood PhD is a National Teaching Fellow, Senior Fellow of the Higher Education Academy and a specialist in learning, teaching and assessment. He is Academic Director of NMITE, leading delivery and development of new approaches to engineering education through challenge-led, industry-linked programmes. He also contributes to regional skills development, drawing on his expertise in employability, professional skills, and entrepreneurship education.

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